Moles 100% Satisfaction Guarantee
We are the only funeral and cremation service in Whatcom County to provide a 100% Satisfaction Guarantee. Our goal is to ensure that 100% of families are 100% satisfied with our service.
The Moles 100% Satisfaction Guarantee includes the following eight elements.
1. We guarantee to respect your family's budget.
Losing a loved one is hard enough. The last thing you need at this time is to feel like you are being sold something you do not want or need. At Moles Farewell Tributes, our zero pressure advanced farewell planning process is designed to provide you the information you need to make a good decision for your family and your budget.
Once you have decided what kind of service you would like for your family, we may be able to suggest additional ways for you to save money, such as taking advantage of our free placement at Stillwaters Cremation Cemetery or holding a potluck reception rather than catering the event.
If you are ever dissatisfied with anything we do for your family, that portion of our service fee will be promptly refunded.
2. We guarantee your loved one will be securely cared for in the dignified manner he or she deserves.
Some funeral and cremation service companies have been forced to cut corners in today’s tight economy. Unfortunately, this results in a level of care for your loved one that most families find unacceptable.
At Moles Farewell Tributes:
- We have state-of-the-art facilities that are always open for your inspection.
- We are the only funeral home in Whatcom County to have two licensed funeral directors double check and document the care of your loved one.
- We own the crematory so your loved one never leaves our care.
- Technicians certified by the Cremation Association of North America (CANA) operate our crematory.
3. We guarantee your family will have access to our team of farewell professionals 24 hours a day, 7 days a week at any of our Whatcom County locations.
Although national statistics are unavailable, a study of families served by Moles Farewell Tributes over the past five years shows that 65% of loved ones pass away at night or on weekends. That’s why it’s so important for you to have 24-hour access to our team, 7 days a week.
Moles Farewell Tributes is fortunate to have the largest and best-trained team of farewell professionals in Whatcom County. Regardless of when you call our offices, your call will be answered in person and two members of our team will immediately be dispatched to bring your loved one into our care.
If you stop by any of the Moles locations during office hours, you will always be greeted by one of our farewell team members. This is very rare in today’s market, where it’s common for funeral homes to sit empty during the day unless a family schedules a visit in advance.
4. We guarantee you will be given the opportunity to say a private goodbye to your loved one.
Saying goodbye to your loved one is never easy. Unfortunately, in today’s disposable culture, many people try to skip this step. The sad reality is that failing to say goodbye to someone you love leaves emotional wounds that may never heal.
Some people who are preplanning their own funerals assume they are making it easier for their families by requesting no viewing of their remains. Sadly, they are actually making it harder for their families. Allowing their body to be present is actually the last meaningful gift they can give to their loved ones. Their soul may have departed but their earthly body will help those who remain accept the loss and begin their journey through the natural grief process.
At Moles Farewell Tributes, every family will be given the opportunity to say a private goodbye before the cremation or burial services. Even if the family is planning to hold one of our unique farewell tribute events, the immediate family will always be given the time for a private goodbye first to make the public event a little easier.
5.We guarantee you will be given the opportunity to have a farewell tribute that allows family and friends to celebrate the life of your loved one.
Taking the time to say goodbye to someone you love is natural. Some families like to say goodbye using the ritual of a traditional funeral. Other families like to say goodbye in unique ways that reflect their values while still honoring the life of their loved one.
At Moles Farewell Tributes, we have created a suite of very unique memorial events specifically designed for families who want to celebrate the life of their loved one in a truly memorable way.
Did your loved one ask you to "keep it simple" or "don’t make a fuss"? Many people are surprised to learn that it’s possible to honor their loved one’s wishes while still providing the family with a farewell experience they will cherish. Let our farewell team show you how.
Looking for something truly unique? Celebrate your loved one’s life in a way that reflects how he or she lived. Consider having a farewell tribute party instead of a traditional funeral.
6. We guarantee your family will be given the opportunity to participate in many aspects of the farewell tribute.
Many family members choose to lead parts of the service, assist with ushering, spread rose petals, bring food to a potluck, create a personal tribute video to be played at the gathering time, and help in dozens of other little ways. Family members who are outside of the area are encouraged to take advantage of our online guestbook to participate in the event. The Moles farewell team will offer you the opportunity to contribute at various times and ways throughout the experience.
The possibilities are endless, but at Moles Farewell Tributes, the participation of your family is always welcome.
7. We guarantee you will be presented with natural, environmentally sensitive options for the care of your loved one.
The environment is very important to many families in Whatcom County, and it’s certainly important to our team at Moles Farewell Tributes. That is why you will be presented with numerous natural, environmentally sensitive options during this experience.
For example, families can choose to use The Meadow Natural Burial Ground. They also can choose items such as the green burial casket or to forgo embalming and use dry ice to preserve their loved one during a farewell tribute event.
8. We guarantee everything possible will be done to support the natural way to say goodbye.
It’s natural to cry.
The loss of a loved one hurts. It hurts on a physical level, and it hurts on a deeply emotional level. Tears are just your body’s way of expressing this pain. Holding in the tears and suppressing your emotions will not make the pain go away. At times like this, it's natural to cry.
It’s natural to gather together.
On these occasions, the support of family and friends wraps around you like a comforting blanket on a cold winter night. It’s natural to gather together and help each other cope with this life-changing event. Tears will be shed, plans will be made, and a family will come together to lean on each other during this difficult time.
It’s natural to share the stories.
Sharing stories is a natural part of any family gathering. But when you lose a loved one, sharing his or her stories becomes an essential part of preserving the legacy of your family. As young family members hear the stories, they come to appreciate those who have gone before them on a whole new level.
It’s natural to say goodbye...slowly.
No one is ever truly ready to say goodbye to a loved one. By taking the time to honor his or her life and tell the stories, you have given yourself the tools and skills to begin this journey. You have preserved your loved one’s legacy in your heart, and the memories that you cherish will last forever.
It’s natural to ask for help.
The loss of a loved one creates a whole series of tasks. Think of it as having to coordinate a family reunion or a wedding with only a few days of advance notice. That’s why families rely on the support of Moles Farewell Tributes. We provide unique memorial events that reflect your values, unite your family, and provide a naturally beautiful way to say goodbye.